Leadership Development

Measurement & Evaluation

Once you've selected and implemented a training solution, how do you know it worked? How can you be sure your employees being trained learned anything and, more importantly, how do you know if they will use what they've learned on the job? Zengermillerlibrary can help clients obtain critical data to monitor implementation and measure outcomes. This provides actionable, useful information about whether the training intervention had impact.

How We Evaluate Training Results
Zengermillerlibrary conducts evaluations to describe both the implementation of training and the outcomes achieved. We use the information about the implementation of training and early indicators of goal achievement to identify ways to improve the training initiative and the ultimate results. We measure outcomes by comparing post-training performance to pre-training levels of performance and performance by groups not participating in the training, or agreed upon objectives or criteria.

Zengermillerlibrary provides Level 1 tools to evaluate:

The learner's readiness for training

The perceived value of the course and the learning experience

The support for applying skills in the work environment

In addition, Zengermillerlibrary provides standard tools for addressing the most common outcome evaluation concerns — learning (Level II), the application of learning (Level III), and the impact of behavior change (Level IV).

All of our evaluation tools are available in paper and electronic formats. Our behavior change (Level III) evaluation tool is also available in an online Web-based format. The online tools are easy to access and manage and offer quick and timely reports of results. Paper-based versions are selected most often by customers who don't have access to the Internet or who are simply more comfortable with the "paper-and-pencil" method. If you choose a combination of the two formats, we provide a seamless integration of reporting to ensure the accuracy of your results.

Zengermillerlibrary has established a solid reputation for delivering results to our customers. The same philosophy underlies our evaluation practice. Whether conducting a needs assessment, monitoring the implementation of an initiative, or evaluating the outcomes, we seek to actively and productively involve our customers.