Customer Service

Reinforcement & Follow Up

Our classroom-based workshops and modules include a variety of skills practice. Even so, many organizations recognize the value of additional practice opportunities after some on-the-job application. For the majority of Zengermillerlibrary programs, we offer a Skills Practice session facilitator guide — a fully scripted lesson plan for a repeatable, classroom-based, one-hour follow-up skills practice session. In addition, each guide includes tips and best practices on how to conduct skills practice sessions using collaborative software.

Printed in the facilitator guide for each workbook and module are reinforcement tools such as self-surveys, follow-up messages, and engaging challenges. These tools can be photocopied and distributed to learners after training on a weekly or monthly basis to help keep the concepts and skills fresh in the participants' minds. Facilitators can also download electronic versions (using the Adobe Acrobat PDF format), which can be incorporated into e-mails to learners. The license for using these tools is included in the classroom participant fee.

For organizations that want more robust reinforcement, self-paced, interactive, Web-based modules of our programs are perfect for just-in-time reinforcement and reference by learners, long after they've completed classroom training. Please contact us for a full list of available modules.